Managers must be setup and assigned to levels.
From the Clients Tab on the Main Admin Page select the existing Client.
Select Client & Form Settings.
Select the survey name from the Survey Settings column.
Under ICR/Kiosk Mode Settings select Enable Manager Triggers for this ICR/Kiosk survey.
Enter the email the Trigger should be sent from.
Under Triggers - Manage Triggers select the Manager Levels that will receive the triggers.
Select Save settings.