VocaZilla is our integrated Telephone Shop system that lets your shoppers perform calls from their own phone and automatically record the call directly into SASSIE.
- 100% VoIP-based
- Uses the latest and greatest servers at Amazon AWS
- Automatically selects dialup number based on Shopper's address
- More reliable handling of caller ID blocking
The latest version of VocaZilla is implemented on the latest, most updated servers in the Amazon AWS cloud and is entirely VoIP-based (voice over IP). This means the system is more scalable and more reliable. We also believe we will have more consistent results with blocking or showing caller ID.
The system has "in-country" dial-up numbers for the US, the UK, Brazil, Australia and Canada. More countries can be added upon request. It also automatically matches the shopper country to the appropriate in-country dial-up number when they match. There is also a link to all available numbers if the shopper wishes to use a different number.
Turn it on!
If you don't have VocaZilla on your system but would like to turn it on, just open up a tracker. There is no charge to turn it on and no monthly charges, just 25 cents per minute USD for calls anywhere in the world. Once enabled, VocaZilla will show up as the "Recorded Phonecall" question type in the form creation UI. Simply add a Recorded Phonecall question to your survey to include Vocazilla on your form.
Here is what a shopper based in the United States will see on their shop view. Please note the link for alternate numbers.
Here is what a shopper based in the Canada would see on their shop view. Please note the link for alternate numbers.
This is what the shopper would see when they click the link for additional phone numbers.
If you are new to VocaZilla, this is what the question edit screen looks like in the form creation UI. Notice you can control whether the shopper can listen to the recording, how many call attempts they can make and the total length of the call.
Once the shopper has completed the call, they simply refresh the screen to see the call details and a button to listen to the call.
If you have any questions, please open a tracker notice.
Check it out!