FAQs

Why is my Shop View Blank?
This is probably because the Chameleon Shop View has been enabled for the survey, but there haven't been any widgets added yet to the display in Cham...
Fri, 24 Apr, 2020 at 4:20 PM
IP addresses
For single emails from Sassie (not bulk emails to shoppers) 45.79.212.201
Tue, 12 May, 2020 at 1:28 PM
Unlimited Location Groups
Groups and ULGs are both ways to categorize Locations in Sassie. Each location can belong to one "group" at a time, but can belong to many ULGs.  ...
Tue, 5 May, 2020 at 2:13 PM
How can I open a .sass file?
Opening in excel NOTE:  If there are UTF-8 (non-latin) characters, then Open Office should be used instead of Excel. Opening the file in this way is im...
Tue, 14 Apr, 2020 at 6:43 PM
Expected Manager Triggers were not recieved
Things to check if managers have not received expected triggers 1. When you finalize the shop, the Shop Update window will display any manager trigger r...
Thu, 9 Apr, 2020 at 1:00 PM
Global Question Sets
NOTES: Alternate question sets are often used to have multiple languages in one survey, but they can also be used for other things. A client's version ...
Fri, 10 Apr, 2020 at 10:44 AM
Shopper Self-Delete
Shoppers in Sassie may delete their accounts, whether or not they have any shop history. To do so they must log into their account and click "Delete&qu...
Wed, 22 Apr, 2020 at 11:25 AM
Error When Accessing Locations
The following error can occur on clients with more than 500 locations: Sorry, an error has occurred ! ERROR : please email this info (and if possibl...
Fri, 24 Apr, 2020 at 4:10 PM