FAQs

Why is my Shop View Blank?
This is probably because the Chameleon Shop View has been enabled for the survey, but there haven't been any widgets added yet to the display in Chame...
Fri, 24 Apr, 2020 at 4:20 PM
IP addresses
For single emails from Sassie (not bulk emails to shoppers)  45.79.212.201
Tue, 1 Mar, 2022 at 12:19 PM
Unlimited Location Groups
Groups and ULGs are both ways to categorize Locations in Sassie. Each location can belong to one "group" at a time, but can belong to many ULGs.  ...
Thu, 1 Jul, 2021 at 12:53 PM
How can I open a .sass file?
TABLE OF CONTENTS Opening in excel Opening in OpenOffice Once all your changes are made, you'll need to save the OpenOffice file the following way: ...
Wed, 15 Mar, 2023 at 1:36 PM
Expected Manager Triggers were not recieved
Things to check if managers have not received expected triggers 1. When you finalize the shop, the Shop Update window will display any manager trigger r...
Thu, 9 Apr, 2020 at 1:00 PM
Global Question Sets
NOTES: Alternate question sets are often used to have multiple languages in one survey, but they can also be used for other things. A client's version o...
Thu, 1 Jul, 2021 at 12:59 PM
Shopper Self-Delete
Shoppers in Sassie may delete their accounts, whether or not they have any shop history. To do so they must log into their account and click "Delete&qu...
Wed, 22 Apr, 2020 at 11:25 AM
Client Size Message When Accessing Locations
The following message can occur on clients with more than 500 locations: The current Client Size is too low for the number of locations. Please change t...
Mon, 1 Feb, 2021 at 3:19 PM