The Net Promoter Score® widget displays the percentage of promoters, minus the percentage of detractors.
In other words, the Net Promoter Score® is a metric that quantifies customer loyalty by measuring the willingness of customers to recommend a company's products or services to others. You can find more details on NPS in a different help article.
Valid NPS Questions are:
- Radio, or Pulldown, questions with answer options ranging from 0 to 10 (for a total of 11).
- Number, or Scored Number, questions whose answer must be between 0 and 10.
For all question types, their answers must start with 0 and continue to 10 for proper scoring.
Remember to check a different help article detailing other settings of this widget.