10/26/2020 12:20pm ET


ALL SYSTEMS ARE FUNCTIONING PROPERLY.


_______________________________________________________________


Today, Monday October 26 at roughly 10:00 am ET the load on one of our database boxes spiked.  After trying several different measures to control the load we decided to upgrade the underlying hardware.  At roughly 11:52 am ET we put the system in Maintenance mode and upgraded the hardware.  At roughly 11:54 am ET we put the system back live on the new hardware.  Since then everything has been running smooth.


Please note this was NOT the result of malicious activity and no data was lost or compromised.  The issue was entirely hardware related and has been completely resolved.  If you wish to discuss this further, please feel free to contact Robert Swalley, Director of Operations at 774-270-0757 or via email at robert.swalley@liveshopper.com.  We apologize for the inconvenience and appreciate your patience while we resolved the issue.

_______________________________________________________________


Emergency Hotline: 


If you cannot access your SASSIE system but can load other websites and need immediate assistance, please call us at 1-617-292-8008 x 1.  Our answering service will page the appropriate system administrator.



Third party performance monitoring of sassieshop by pingdom.com: http://uptime.sassieshop.com/

We realize that you may not be experiencing issues with other websites. This is because the vast majority of websites that you interact with are essentially one way: download to you. This gives the content provider the ability to push that content out to “edge” servers all over the globe so you can connect to a server that is geographically close to where you are located. Due to the interactive nature of SASSIE, we cannot have distributed copies of your data all over the globe. You need to constantly update and change your data forcing it to reside in one location, for most that is in Northern Virginia in the United States. For our clients that work exclusively in Europe and have requested (for GDPR purposes) that their data be housed in Europe, that data center is in Ireland.

We do have various proxies set up that you can try that will effectively get to our servers by taking a different path over the Internet. There is no guarantee about which way of connecting will work best though. Please feel free to try replacing the front end of your connection url with one of the following:

https://us.sassieshop.com (USA West Coast)

https://apac.sassieshop.com (Asia Pacific)

https://eu.sassieshop.com (Europe)


https://pxy1.sassieshop.com (Sydney, Australia)

If you are experiencing a “Systems Down” emergency, please call 1-617-292-8008x1. Thank you.


Instructions for DMARC'ing your domain to help ensure that your emails go out through the system:

Instructions for Register.com users
Log in to your account at www.register.com.
Under the blue My Accounts tab, click the domain that you're using
Scroll down to the Advanced Technical Settings heading and click Edit TXT Records (SPF).
Leave the Host Name field blank
Enter the TXT record value:
v=spf1 a mx ip4:66.151.191.196 ip4:66.151.191.197 ip4:69.84.129.104 ip4:69.84.129.103
ip4:69.84.129.101 ip4:69.84.129.102 ip4:69.84.129.100 ip4:69.84.129.105 ~all
Click Continue.
Review your changes and click Continue.

Links to other providers: http://www.mail-tester.com/spf/


If you see that there are currently issues and want to know if it is affecting you directly, you can run ping tests and traceroutes to look for packet loss and timeouts. Below are instructions for running those types of tests:

To run a Trace Route on a PC:
1. Go to your Start Menu and choose "Run"
2. When the dialog box pops up, type in cmd and click OK
3. A new window should pop up. Please type in the following (it won't let you copy and paste) and click Enter: tracert sassieshop.com
4. You may need to stretch that screen down to see all of the data. It should say "Trace Complete" when it is done.
5. If there are "hops" in the route that timeout, that implies an issue with that leg of the Internet backbone and NOT and issue with SASSIE

To run a Trace Route on a Mac:
1. Open the application "Terminal" (you can use Spotlight Search to find it by clicking the magnifying glass in the upper right hand corner of your computer)
2. Type or paste into the window: traceroute sassieshop.com and press enter
3. You may need to stretch that screen down to see all of the data. It should say "Trace Complete" when it is done.
4. If there are "hops" in the route that timeout, that implies an issue with that leg of the Internet backbone and NOT and issue with SASSIE

To run a Ping Test on a Mac:
1. Open the application "Terminal"
2. Type: ping sassieshop.com and press "enter"
3. Let it run for 30 seconds or so and then hold the command key and press the period key to stop it.
4. Look for the percentage of "Packet Loss", if that is 0.0% then you are not having trouble connecting to us
5. If there is packet loss, then there is an issue with the Internet connection to SASSIE and not and issue WITH SASSIE.

To run a Ping Test on a PC:
1. From the start menu, go to the CMD prompt
2. Type: ping sassieshop.com and press "enter"
3. Let it run for 30 seconds or so and then press the esc key to stop it
4. Look for the percentage of "Packet Loss", if that is 0.0% then you are not having trouble connecting to us
5. If there is packet loss, then there is an issue with the Internet connection to SASSIE and not and issue WITH SASSIE.

Sincerely,
Robert Swalley
Director of Operations