EKG is a way for you to get behind the numbers, using dynamic business intelligence to show your client exactly where they need to be working to improve their bottom line.
While Dragon widgets display the data in exciting and, more often than not, memorable ways, EKG tells you what the numbers and graphs you are seeing actually mean.
How to turn it on?
Clicking on the EKG icon will highlight certain areas of the widget. Areas which are highlighted will depend on the type of the widget you are turning the EKG functionality on.
Any highlighted data is clickable, and will open an EKG pop up window with EKG details. Also, EKG respects the filters you have applied to your current Dragon View, so you can be certain you are getting information only on data you already filtered.
Furthermore, changing the Heat mapping of the widget you are using EKG on will affect the EGK pop-up view as well!
But what does it actually mean?
Generally, EKG pop-up is divided into three parts. Keep in mind that not all widgets will have all three sections, so the pop-up view might change depending on which widget you are using the EKG on.
The top of the pop-up displays the answer distribution and potential score information.
In this example, we clicked on the question "Did the staff greet you upon entering the theater?".
The pie chart on the left displays the answer distribution for the question. Hoovering over a part of the pie will display further details on the data.
The value on the right indicates that achieving a perfect score for this question every time would result in a less than 1% increase in the overall score.
The middle section of the pop-up displays the questions that are most highly correlated with our EKG target question.
Dragon will automatically calculate up to give questions most highly correlated with your EKG target question.
What that means is that the five correlated questions AND the target question (in our case "Did the staff greet you upon entering the theater?") achieved a perfect score (100%), the overall score would increase by 17%!
Now, if you ever wondered how exactly the correlation is obtained, let's just say that the math behind it is pretty complex: it is basically the sum of the "metric" fields, minus the average of that field times the actual / possible points percentage minus the average percentage, divided by the count of all records, divided by the standard deviation of the metric field, divided by the standard deviation of the score. Phew.
The higher the percentage in the Correlation column, the more two numbers are related. A score of 0% means no correlation and 100% means perfect correlation. Correlation is Direct when the values increase together, and correlation is Inverse when one value decreases as the other increases.
If you would like more technical information on how this works, check this help file!
Remember that there is also a Question Correlation widget, in case you decide you really like this functionality!
The list of questions below the number displays how highly correlated the questions are, as well as the question scores for each of the questions.
Building on the correlated questions from the middle section, the bottom of the EKG pop-up displays the lowest-performing locations for those questions, as well as the EKG target one.
The bar on the left displays five locations that scored the lowest in the company on the six questions (EKG target one, and the five correlated ones). Hoovering over a bar will display additional details about the score, while the dashed line marks the entire company average.
The donuts on the right display two things:
- The top donut shows that the five locations shown on the left lost 100% of the points for the EGK target question.
- The bottom donut shows that all of the points that the company missed out on the six questions, the five locations on the left lost 100%.