Sassie's AI Review feature allows running of shopper responses through AIQuery service and applying a particular prompt to it.
To enable it on your system initially, please open a Support Tracker and request this feature.
The functionality will be visible only to the managers that have the Premium Access permission enabled!
Once it has been enabled on your system, you will need to enable it per-survey.
Simply head to the survey settings and check the checkbox next to the Enable Auto Correct and AI Review option.
If the survey already has Auto Correct enabled, simply save the survey settings, and the Configure AI Review link will appear.
Keep in mind, this feature requires both the Review History and Auto Correct features to be enabled as well!
Any AI changes on the questions will be visible in the Review History tracking bubble, so you can easily track the timeline of the updates.
The two features will automatically be enabled once you select the AI Review option, so simply scroll to the end of the page and save the settings. Once the page reloads, two new links will be displayed next to the AI Review line.
How does it work?
When a shopper sets the shop to the Completed status, an internal timer starts.
If the shop remains in the Completed status for 15 minutes without being modified by anyone other than the shopper, the AI Review will automatically run.
If a shopper makes a change to the shop during that time window, and re-submits the shop into the Completed status, the timer will start another 15-minute countdown. This will happen only if the last event is the shopper completion one.
The shop should not be updated or changed in any way during the 15-minute window, and the shop must be in the Completed status, or the AI Review functionality will not run! This includes, but is not limited, to editing any question answers, or changing the shop status.
No changes should be made during this window!
It might take more than just 15 minutes for the shop to be reviewed by the AI.
If a change is attempted to be made on the shop while the AI Review is in progress, the change will not be saved.
The utility will only run on the shops put into the completed status by the shopper. It will not run if the reviewer completes the shop!
The AI Review Configuration page displays Available tasks.
Improve writing
The task converts the text into a grammatically correct, professional-sounding text, and works in all languages.
Both the source and the destination questions must be either text or narrative, but the source and destination questions can be the same question!
Sentiment Analysis
The task generates the sentiment analysis score for the input text.
The source field should be a text or a narrative field, and the score can be stored in the text, narrative, radio, pull down menu, number, or scored number question type.
How to add a task?
To add a new task, use the Add New button and fill in the fields.
Source Question is the question on which you want to perform the AI Review action.
The source question has to be of either text, or narrative, question type.
Target Question is the question to which the answer will be the AI Review's output.
The target question cannot be empty, and it has to be a valid question ID. Quite like the source question, the target question also has to be of either text, or narrative, question type.
If the target question is the same as the source question, the text in the source question will be overwritten with the AI response, and the original will be stored in the question's history.
Task is the action you want to perform on the source question.
The Options column allows you to turn the AI Review, per the question, on or off.
Once you are content with the setup, simply save any changes you made.
Tasks, when added, will be executed in the config ID order.
If you need to submit a Support Tracker in relation to the AI Review feature, please do not forget to note the Config ID!
Data security
There will be a special note below the target question, ensuring that the shopper is aware that any data they enter as the question answer will be shared with the third party.
Answers to question that do not have this warning will not be shared with the third party.