When you finalize a shop, the shop update window will display any manager trigger recipients at the bottom.
You can read up more on score triggers, and manager triggers, as well as about the distribution status, in a different section of our knowledge base!
Sometimes, you might find that the triggers you had set up have not been received.
If you see the e-mail addresses listed below the scores, the issue might be on the receiving end.
Contact the client and have them ask their e-mail administrator to allow the e-mails from Sassie.
If you do not see the expected addresses below the scoring, then the problem might be in your setup.
There are a few pieces needed for the triggers to work as expected:
Manager Setup
First, you will want to make sure that the level managers have valid e-mail addresses associated with them, and that they are connected to the right levels.
You can use the Location Administration (or Level Administration) page to add a manager to a hierarchy level, or the Bulk Location Update functionality.
Survey Setup
Secondly, check the survey administration page and ensure that the scoring and manager triggers are set to be sent to the right levels.
Previous Jobs
One last thing that can affect triggers, is if there were jobs already scheduled and submitted before the managers were attached to the locations. Those jobs will not have a new manager information, as the manager is attached to the shop's location the first time the shop is saved (either from the Shopper or Admin side).
Once you confirm that the hierarchy information is correct, and the scoring or manager triggers are checked to be sent, check a specific shop.
Simply open the shop in the Review View, and check the top left section of the View.
If a manager is attached to the shop, their name will be visible in the parenthesis. In case the hierarchy level is missing a manager, there will be nothing displayed next to the level name.
If this is the case, you will need to add a manager first, and then use the Manager Updater functionality to update the shop!