Below are the default settings for various types of Email Triggers.


These triggers consist of text and dynamic fields (indicated by {curly brackets}) that pull data from the triggered shop. Each trigger type comes with its own default text. 


The hierarchy of defaults is as follows: System default, which can be overridden by MSP-level custom trigger text, then by Client-level custom trigger text, and finally by Survey-level custom trigger text.


Basic text and tag changes to these defaults can be managed by support if you submit a Support Tracker with your update requests. Please specify the type of trigger you would like updated, the exact changes needed, and indicate whether the change should apply at the MSP, Client, or Survey level.



Quick Links:


Standard Manager Trigger text


SUBJECT:

{CLIENT_NAME} ({SURVEY_NAME}): {REPORT_LABEL} {DISTRIBUTION_STATUS} ({LOCATION_NAME}(#{STORE_ID}) {LOCATION_LABEL} on {JOB_DATE})



BODY:

This is an email from {SYSTEM_NAME}


A/An {REPORT_LABEL_LOWER} conducted at {LOCATION_NAME}(#{STORE_ID}) has been {DISTRIBUTION_STATUS}.


The {JOB_DATE} {REPORT_LABEL_LOWER} received a score of {JOB_SCORE}%


View the {REPORT_LABEL_LOWER}: {LINK}


EXAMPLE: 

Subject: Retail Store USA (Return): Shop Finalized (Philadelphia(#011) Branch on 02-25-20) 


This is an email from the SASSIE mystery shopping system! 

A/An shop conducted at Philadelphia(#011) has been finalized. 

The 02-25-20 shop received a score of 56% 

View the shop: https://............


Low Score Trigger text


SUBJECT:

{CLIENT_NAME} ({SURVEY_NAME}): Low scoring {REPORT_LABEL_LOWER}


BODY:

This is an email from {SYSTEM_NAME} 


A/An {REPORT_LABEL_LOWER} with a score at or below {TRIGGER_LO_THRESHOLD}% has been {DISTRIBUTION_STATUS}.


The {JOB_DATE} {REPORT_LABEL_LOWER} for {LOCATION_NAME} has received a score of {JOB_SCORE}% 


View the {REPORT_LABEL_LOWER}: {LINK}


EXAMPLE: 

Subject: Retail Store USA (Return): Low scoring shop 


This is an email from the SASSIE mystery shopping system! 

A/An shop with a score at or below 60% has been finalized. 

The 02-25-20 shop for Pittsburgh has received a score of 59% 

View the shop: https://............


High Score Trigger text


SUBJECT:

{CLIENT_NAME} ({SURVEY_NAME}): High scoring {REPORT_LABEL_LOWER}


BODY:

This is an email from {SYSTEM_NAME} 


A/An {REPORT_LABEL_LOWER} with a score at or above {TRIGGER_HI_THRESHOLD}% has been {DISTRIBUTION_STATUS}.


The {JOB_DATE} {REPORT_LABEL_LOWER} for {LOCATION_NAME} has received a score of {JOB_SCORE}%


View the {REPORT_LABEL_LOWER}: {LINK}

EXAMPLE: 

Subject: Retail Store USA (Return): High scoring shop 


This is an email from the SASSIE mystery shopping system! 

A/An shop with a score at or above 70% has been finalized. 

The 02-25-20 shop for Philadelphia has received a score of 77% 

View the shop: https://............


Fill-in-the-Blank Trigger text

Fill-in-the-blank triggers are what can be sent from the Review View of a shop by filling in the "* EMAIL a link to this shop to:" email fields. 


Which email body gets sent will depend on whether the shop is below or has reached distribution status.


Any customized text set up for this trigger type through the Email Trigger Settings page will apply ONLY to the "distribution or above" version of the email. 


The version for below distribution status will continue to send the default text.


Fill-in-the-Blank trigger custom text can only be set up at the MSP or Client-level. It cannot be setup on a survey-specific level.



SUBJECT:

{CLIENT_NAME} {REPORT_LABEL} in {JOB_STATUS} Status ({LOCATION_NAME}(#{STORE_ID}) {LOCATION_LABEL} on {JOB_DATE}



BODY (for shops in a status below distribution):

This is an email from {MSP_NAME}'s online system!


The {JOB_DATE} {REPORT_LABEL_LOWER} for {LOCATION_NAME} has been set to {JOB_STATUS}.


It will be available for viewing once it reaches {DISTRIBUTION_STATUS} status



BODY (for shops in a status at distribution or above):

This is an email from {MSP_NAME}'s online system!


The {JOB_DATE} {REPORT_LABEL_LOWER} for {LOCATION_NAME} has been finalized.


It received a score of {JOB_SCORE}


View the shop: {LINK}


EXAMPLE: 

Subject: Retail Store USA Shop in Client Finalized Status (San Diego(#009) Branch on 05-17-20) 


This is an email from the SASSIE mystery shopping system! 

The 05-17-20 shop for San Diego has been finalized. 

It received a score of 51 

View the shop: https://............


Overnight PDF Trigger text - (For reference only; PDF Trigger text is not customizable) 


SUBJECT:

{CLIENT_NAME}: {SURVEY_NAME} Finalized PDFs for {date email sent}



BODY:

Body:

{CLIENT_NAME} Contact:


Attached please find your Finalized PDFs for the date of {date email sent}


Included are the following:

*{Location ID} - {Location Name} on {JOB_DATE} {JOB_SCORE}% (ID {JOB_ID})


*{Location ID} - {Location Name} on {JOB_DATE} {JOB_SCORE}% (ID {JOB_ID})


*{Location ID} - {Location Name} on {JOB_DATE} {JOB_SCORE}% (ID {JOB_ID})


-----------------------------------------

Thanks for using the {MSP_NAME} system


Tags Available


Below is a list of tags available to Support for use in custom email trigger text setup:



{ACCESS_CODE}: Access code to view shop


{CLIENT_NAME}: Name of client


{DISTRIBUTION_STATUS}: Status of shop distribution for this survey


{ENTRY_URL}: Entry URL for MSP


{JOB_DATE}: Formatted shop date


{JOB_ID}: ID of shop


{JOB_SCORE}: Score of shop


{JOB_STATUS}: Shop status


{LINK}: Link to shop


{LOCATION_LABEL}: Label of location for this client


{LOCATION_LABEL_LOWER}: Label of location for this client, lowercase


{LOCATION_NAME}: Name of location of shop


{MSP_DIRECTORY}: MSP's directory


{MSP_NAME}: MSP's name


{QSET_[QSET_ID]_LINK}: Link to shop in specified question set


{REPORT_DATE}: Formatted Report Date


{REPORT_LABEL}: Shop label


{REPORT_LABEL_LOWER}: Shop label, lowercase


{STORE_ID}: Client's ID for location of shop


{SURVEY_NAME}: Name of survey for shop


{SYSTEM_NAME}: Name of system


{TRIGGER_HI_THRESHOLD}: High-scoring shop threshold


{TRIGGER_LO_THRESHOLD}: Low-scoring shop threshold


{[LANG]_LINK}: Link to shop in specified language